Shipping policy

Shipping area

Jessica Shaffer Fine Art currently ships only within the continental United States. We do not offer shipping to Alaska, Hawaii, U.S. territories, or international locations at this time.

Shipping estimates and approval

Once you place an order, a custom shipping estimate will be calculated based on the size of the artwork, packaging requirements, and destination.
You will receive an email with:

Your shipping cost estimate

Packaging details

Expected delivery timeframe

No charges will be made to your credit card until you review and approve the shipping estimate.

If you live locally, we can arrange a mutually convenient location for you to pick-up artworks, such a Harbor View Artisans in Wickford, RI, and avoid shipping costs.

processing time

After approval is received, we will process the shipping payment, finalize packaging, and prepare your artwork for shipment.

Most paintings ship within 2 business days after you approve the shipping quote. You will receive tracking information once your artwork has shipped.

damages and claims

All artwork is inspected, documented, and securely packaged prior to shipment. While we take every precaution to ensure safe delivery, Jessica Shaffer Fine Art (“we,” “our,” or “the Seller”) is not liable for loss or damage caused by the carrier once the shipment has been transferred to their possession. However, we will assist in the claims process as outlined below.

Inspection Upon Delivery
The Buyer is responsible for thoroughly inspecting all packages upon delivery. Any visible damage to the external packaging must be documented before opening. The Buyer must retain all packaging materials, including boxes, wrapping, and fillers, until the claims process is completed.

Reporting Damage
If the artwork or packaging is damaged upon delivery, the Buyer must notify us in writing at jessicashafferfineart@gmail.com within 48 hours of receipt. The notification must include:

A description of the damage

Photos of the artwork

Photos of the packaging

Photos of the shipping label and box from all sides

Failure to provide timely notice and documentation may result in the inability to process or support a damage claim.

Claims Process
Upon receiving the required documentation, we will initiate or assist with a claim to the shipping carrier. The Buyer agrees to cooperate with any requests for additional information made by the carrier, including but not limited to providing the artwork, packaging, or additional photographs for inspection.

Resolution
Resolution of damage claims is subject to the policies and approval of the shipping carrier. Possible outcomes include:

Refund issued by the carrier

Replacement of the artwork if applicable (for prints or studies—not original one-of-a-kind works)

Repair of the artwork if feasible and approved

Insurance payout to the Buyer or Seller depending on carrier policy

Please note that original paintings are one-of-a-kind pieces; therefore, exact replacements cannot be provided.

Non-Covered Situations
The following are not eligible for damage claims:

Damage reported more than 48 hours after delivery

Damage that occurs after the artwork has been removed from the packaging

Damage resulting from mishandling by the Buyer

Cosmetic imperfections inherent to original artwork, natural materials, or artist technique

Limitation of Liability
To the fullest extent permitted by law, the Seller’s liability for any claims arising from shipment, delivery, loss, or damage shall be limited to the amount paid for the artwork and subject to the carrier’s insurance terms.